Quality Assurance & Compliance

Abilities in Motion is committed to providing the best possible service by the best possible methods available.  In order to accomplish this, AIM is dedicated to a systematic and dynamic process of continuous quality assurance.

AIM’s Quality Assurance and Compliance staff routinely review and revise policy, meet and discuss best practices with staff, evaluate consumer files and services, and comprehensively offer recommendations to improve AIM’s functioning as an agency as a whole.

Monthly Quality Assurance meetings include representation from staff across the organization.  The QA committee discusses service efficiency, procedure effectiveness, staff dynamics and morale, the process of continuous quality assurance, and more.

AIM’s dedication to its consumers and its staff demands the highest standards for service and efficiency.  There is no finish line.  There is always something refine, something to improve.  It is the Quality Assurance and Compliance department’s goal to run that marathon, always reaching for the next improvement.


NCQA Accreditation SealAbilities in Motion (AIM) is proud to announce that it has received a three-year Accreditation for Long-Term Services and Supports from the National Committee for Quality Assurance (NCQA).  This is the highest Accreditation that NCQA can confer.

Voluntary accreditation by a national body like NCQA demonstrates that AIM’s Case Management program is dedicated to getting the right care to patients including policies of care coordination, patient-centeredness, and improving quality of care.

AIM began the long and intricate process of accreditation in 2016, deciding that our practices and policies were of substantial merit and should be recognized as such.  AIM’s application for Accreditation was accepted in February 2017, and we began a process of review of our files, policies, and procedures to ensure that they complied with the standards of Accreditation.  The NCQA staff conducting our Accreditation surveyed our materials in September 2017, looking back at a six-month period of reports and files.  AIM was informed in mid-November that we had earned the top NCQA Accreditation available.

“AIM believes in continual quality assurance and we view our NCQA Accreditation as an outward symbol of an inward commitment,” said AIM Director of Quality Assurance and Compliance Jennifer Strausser.  “AIM is ‘person-centric’ and we are proud of the service that we provide to the community at large and to individuals with disabilities.”

NCQA is a private, non-profit organization dedicated to improving health care quality.  NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers, and researchers.